How can we help?

Tell us what happened

Include your name, app version, device model, and a brief description. For a transaction, include its reference and date. Do not send your password, OTP, banking credentials, or a photo of an identity document by email.

Sign-in and verification

Check your registered mobile number. Use Forgot Password on the sign-in screen if you cannot remember your password. OTP delivery may depend on your mobile network.

Points, vouchers, and cash-out

Check the claiming dates and assigned redemption location. Cash-out eligibility, available balance, fees, and transaction status are shown in the app. Contact support with the transaction reference if a payout is delayed; avoid submitting duplicate requests.

Account and privacy

Read our Privacy Policy or visit Account & Data Requests.