TeamUpYou control your account access
Deactivation and permanent data deletion are different actions.
Deactivate in the app
- Sign in to TeamUpMobileApp.
- Open your own profile and scroll to the bottom.
- Select Deactivate account.
- Read the information, enter your current password, and confirm.
Your sign-in access is disabled immediately. Existing authenticated requests will be rejected. Your member and transaction records remain in the system. Pending cash-out transactions are not automatically cancelled.
Request permanent data deletion
The current in-app action is deactivation, not permanent erasure. To request removal of personal information, contact Era Solutions Inc. at admin@techedgesolutions.ph. Include your name and a way to identify your account, but do not send passwords, OTPs, or identity-document images. We may verify your identity and explain what information can be deleted and what must be retained.
Contact the privacy teamBefore losing access
Review any points, vouchers, or pending cash-out requests. Contact support if you need help resolving an existing transaction. Read the Privacy Policy for more information about retained records.