Your information in TeamUp

Information processed

Depending on the features you use, TeamUp processes your name, mobile number, optional email, birth and address details, voter identification number, profile photo, membership level, team relationships, and selected sectors. Sector selections may reveal sensitive information, such as disability or indigenous affiliation.

We also process assigned points and vouchers, claims and redemption history, financial or additional assistance records and attachments, payout details, account status, reports, and administrative activity. Operational records include sign-in times, device push-notification tokens, and security logs such as IP addresses.

Why information is used

Information is used to create and authenticate accounts, verify membership, manage eligibility and teams, deliver announcements and benefits, process requested transactions, provide support, and protect the service against abuse. Authorized administrators can access member records according to their permissions. Participating merchants receive information needed to validate and record assigned voucher redemptions.

Service providers

TeamUp uses hosting infrastructure, Semaphore for mobile verification messages, and Firebase Cloud Messaging with Apple Push Notification service for notifications. Payout information is shared with the payment-processing service when you request cash-out. These services may process information outside your country.

Device permissions

Camera access supports QR scanning. Photo or file access supports uploads that you choose. Notification permission enables system alerts. You can manage permissions in your device settings; disabling them may limit the related feature.

Account deactivation and retained records

In-app account deactivation disables sign-in but does not erase member information or transaction records. Records remain in the system. To request permanent removal of personal data, contact admin@techedgesolutions.ph. We will explain what can be removed and any information that must be retained for applicable legal obligations or unresolved transactions. Do not assume that deactivation deletes your data.

Your choices

You may request access to, correction of, or deletion of personal information by contacting support. We may need to verify your identity before acting on a request. Never send your password or OTP. Questions about the handling of sensitive information can be sent to the same contact.

Security and updates

Access controls and authentication help protect information. No online service can guarantee absolute security. This policy may be updated as the service changes; the current policy is published on this page.